In the unlikely event that you are unhappy with any aspect of the care, therapy, support, or administrative service you have received from Hampstead Psychology, we would like to hear from you as soon as possible so that we can investigate your concerns, explain what happened, apologise where appropriate, and take positive action where necessary.

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We aim to provide a timely, transparent, and fair complaints process that supports learning and improvement. Every complaint is treated seriously and in confidence. 

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1. Raising Concerns Early

In many cases, concerns can be resolved quickly if they are raised promptly. If you feel comfortable doing so, please speak first to the person you have been in contact with, or contact our administration team on info@hampsteadpsychology.com.

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You can raise concerns by telephone, email, or in writing. Early discussion often helps clarify misunderstandings and allows us to address concerns without needing a formal process.

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2. How to Make a Formal Complaint

If your concern has not been resolved through initial discussion, or if you prefer not to discuss it informally, you may make a formal written complaint. You can do this by email, letter, or via our online contact channels.

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To make a formal written complaint, please contact:

Complaints Lead
Hampstead Psychology
27 Avenue Mansions, Finchley Road, Hampstead. NW3 7AX

Email: complaints@hampsteadpsychology.com
Phone: 020 3488 2438

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Please include:
• your name and contact details
• details of the service user (if different)
• a clear description of the concern or complaint
• any relevant dates and staff names
• what you would like us to do to resolve the matter

 

We will acknowledge receipt of your complaint promptly and keep you informed of progress throughout the investigation.